Shipping policy
Shipping Policy
ORDER PROCESSING:
Please allow [ 2 to 3 days ] to process your order. Expect an email within [ 3 to 4 days ] to let you
know your order is on the way!
STORE PICKUP
sorry no store pick up as we are a online store only
FLAT FREE SHIPPING RATES
Orders are generally shipped within [ 2 to 3 day] using [ EVRI, DPD(uk) and YODEL
Post's delivery standard is 10 to 14 days]. Flat FREE shipping rate.
DOMESTIC SHIPPING RATES AND ESTIMATES:
Shipping option Estimated delivery time and Price
10 to 14 business days FREE SHIPPING
INTERNATIONAL SHIPPING:
We offer international shipping to the following countries:
[Australia,Austria,Belium,Canada,Czechia,Denmark,Finland,France,Germany,Hong kong,Ireland,Italy,Japan,Malaysia,Netherlands,NewZealand,Norway,Poland,Portugal,Singapore,Spain,Sweden,Switzerland,united Arab Emirates and United States].
include broader delivery timelines for international shipping since
expectations can vary greatly depending on the destination.
Shipping option Estimated delivery time and Price
12 to 17 business days FFREE SHIPPING
Your order may be subject to import duties and taxes (including VAT), which are incurred once
a shipment reaches your destination country. [Soothe and restore] is not responsible for these
charges if they are applied and are your responsibility as the customer.
REFUNDS,, RETURNS AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original
packaging and original condition. we will then refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at sootheandrestoresup@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory
solution.
If you have any further questions, please don't hesitate to contact us at sootheandrestoresup@gmail.com.